Terms of Service

The Service

klustar.ai provides a managed PostgreSQL database hosting service for developers and businesses in Saudi Arabia and the Gulf region. The service includes a database, backups, monitoring, and technical support according to your chosen plan.

Your Account

You are responsible for maintaining the confidentiality of your account and database credentials. Any activity that occurs through your account is your responsibility. If you suspect a security breach, contact us immediately at [email protected].

Billing and Payment

Invoices are issued on the first of each month for the previous month. Payment is currently manual — contact the team directly to settle invoices. Payment is due within 14 days of the invoice date.

If payment is not received within 7 days of the due date, we reserve the right to temporarily suspend your service. If non-payment continues for 30 days, the account may be terminated and data permanently deleted after prior notice.

All prices are in Saudi Riyals (SAR) and are all-inclusive — no hidden fees, no data transfer charges.

Acceptable Use

The service must be used for lawful purposes only. The following are prohibited:

• — Any activity that violates applicable laws
• — Storing or transmitting unlawful or harmful content
• — Attempting to access other customers' data
• — Any activity that damages the infrastructure or other customers

We reserve the right to terminate accounts that violate these terms immediately and without prior notice in serious cases.

Data Ownership

Your data belongs entirely to you. klustar.ai holds no rights over your data and does not use it for any commercial purpose. You can export your data at any time through the dashboard or by contacting our support team.

Service Level

We aim to provide the highest levels of reliability and continuity. At this early stage, we provide the service on a best-effort basis without a guaranteed uptime percentage. We commit to full transparency in the event of any outage, and to immediate communication with affected customers via WhatsApp or email.

Limitation of Liability

To the extent permitted by applicable law, klustar.ai's total liability to you shall not exceed the total amount you have paid for the service in the twelve months preceding the incident.

We are not liable for any indirect, consequential, or incidental damages, or for loss of profits or data arising from use of or interruption to the service.

Cancellation

You can cancel your subscription at any time by contacting us. There are no long-term contracts or commitments. Upon cancellation, the service continues until the end of the current billing period.

We reserve the right to terminate service in the event of a terms violation, continued non-payment, or for operational reasons with as much prior notice as possible.

Changes to These Terms

We may update these terms from time to time. You will be notified of any material changes via email or WhatsApp at least 14 days before they take effect. Continued use of the service after an update constitutes acceptance of the new terms.