Privacy Policy

Who we are

klustar.ai is a managed PostgreSQL database hosting platform, serving developers and businesses in Saudi Arabia and the Gulf region.

What data we collect

We collect two types of data:

Account data — your name, email address, billing information, and usage records (such as connection counts and storage size) needed to operate your account and issue invoices.

Database data — the content you store inside your own database. This data belongs entirely to you. We do not access or use it except in two cases: (1) when providing technical support at your request, or (2) when technically necessary to operate the service (such as running backups).

Where your data is stored

We do not share your data with any party outside the scope of delivering the service, and we never sell your data to any third party under any circumstances.

How we use your data

• — To operate and maintain your database
• — To issue invoices and process payments
• — To communicate with you about your account (via email or WhatsApp)
• — To improve service reliability (performance monitoring, failure detection)

Data retention

We retain your database data for as long as your account is active. When you cancel your subscription, your data is deleted according to the retention period specified in your plan (see the pricing page), unless a legal obligation requires us to retain it longer.

Your rights

At any time, you have the right to:

• — Request a copy of your data
• — Request deletion of your account and all your data
• — Correct any inaccurate account information

To exercise any of these rights, contact us at [email protected].

Data security

We enforce schema-level isolation for every client and use encrypted (TLS) connections for all database connections. Passwords and sensitive credentials are stored encrypted.